Delete Your Account
Last updated: April 8, 2026 (Version 1.2)
Fastest option: delete in-app
If you can access the Synceria app, you can delete your account instantly in Settings. Your profile is hidden immediately, and we schedule permanent deletion within 30 days.
1. Delete in the app (recommended)
- Open Synceria and go to Account & Settings
- Choose Delete Account and confirm the request
- Your profile is hidden immediately and scheduled for deletion in 30 days
- You can cancel within the 30-day grace period if you change your mind
2. Request deletion on the web
Use this form if you cannot access the app. Enter your email to receive a verification code, then complete the form. Verified requests are processed faster.
We'll send a 6-digit code to verify you own this email address. This helps us process your request faster.
What gets deleted
- Your profile information (name, bio, photos, preferences)
- Your matches, likes, and discovery history
- Your chat messages (deleted from Stream Chat)
- Your photos (deleted from storage immediately)
- Your analytics data (deleted from PostHog and Sentry)
- Your push notification tokens
What happens next
- We confirm your identity and may request additional information
- We respond within 45 days (an extension may apply where allowed)
- Once verified, your account is scheduled for permanent deletion within 30 days
- You will receive a confirmation email when deletion is completed
- We may retain limited safety and moderation data for up to 90 days after account closure
- Banned account identifiers may be retained for up to 2 years for abuse prevention
- Age verification audit records are anonymized (PII such as user ID, state, and error codes are removed), but non-PII verification decisions are retained for regulatory compliance
- We keep audit logs for compliance and security purposes
- Subscription billing is managed by Apple or Google and must be canceled separately in your device settings
Need a copy of your data?
You can request a data export inside the app (Settings > Export Data). If you cannot access the app, include a data export request in the form above or email support and we will help you.
Contact support
If you have questions about your request, email us anytime:
Vibin LLC (DBA Synceria)
M. Burr Keim Company
2021 Arch Street
Philadelphia, PA 19103
Email: admin@vibinllc.com